FAQs

Founded in 2003, Oztix is a proudly Australian owned and operated ticketing company, working with artists, venues, festivals and promoters. In an industry dominated by multinational corporations, Oztix has established itself as an innovative company while remaining true to its grassroots history, proudly independent and Australian. We sell tickets via artist, venue, festival, event promoter and Oztix websites, or via our 1300 telephone customer call centre.

The Oztix Check-In app is for Oztix event staff use. We don't have an app available to customers.

Oztix no longer has a My Account feature. Our Customer Experience Team are available Monday to Friday (AEST) 9am - 4:30pm and Saturday 8:30am - 4:30pm (online only) via our contact form, Messenger or phone 1300 762 545.

Our privacy statement explains how we protect your information.

We may share your information with promoters or parties involved in the event you've purchased tickets for, so they can provide specific communications about their upcoming event.

Oztix doesn't share your data or information to a third party to market unrelated products or services to you.

We do communicate with ticket purchasers through email about other events that are ticketed by Oztix, but these communications come from us and relate to other events we believe our customers may be interested in.

Our Customer Experience Team are available Monday to Friday (AEST) 9am - 4:30pm and Saturday 8:30am - 4:30pm (online only) via our contact form, Messenger or phone 1300 762 545.

Include as much information as possible, for example the event and order number if known, to ensure a rapid response.

The best way to purchase a ticket is online at http://oztix.com.au. Tickets may also be available via the artist, venue, festival or event promoter's websites.

Tickets may be available at the door if not sold out prior, but this varies between venues. We recommend purchasing tickets online in advance to avoid missing out.

Yes. Overseas customers need to enter address details as best you can and include an Australian state or territory in the relevant field to enable the order to be processed. Oztix doesn't post tickets to international addresses; you can only select eTicket (QR barcoded electronic tickets).

Oztix accepts VISA® or MasterCard® and Zip®*.

If you have a VISA® or MasterCard® gift card or temporary card, Oztix doesn't recommend using this for payment.

Unfortunately, Oztix doesn't accept AMEX® or Diners Club® cards.

*Not available for all events Note: Oztix doesn't store your credit card details

Presale passwords are obtained via artist or festival fan club mailouts, newsletters and social media pages.

When searching for an event on the Oztix website, entering less information is more likely to yield a successful result. For example, searching 'queen' will return a result for 'Queens of the Stone Age' events.

As a conscientious ticketing agent, we take the issue of illegal ticket scalping very seriously. One of the many measures we've put in place is an 8 ticket per customer order limit. This ensures that anyone attempting to engage in illegal scalping can't buy more than a reasonable number of tickets. This limit may be occasionally increased or decreased under instruction from the event promoter.

Your name, postal address, date of birth, phone number and email address are required to assist Oztix in securely verifying customers when they need to contact us. Some events may not require all information to be recorded at the time of purchase. If applicable, these options will be removed.

This varies by event. Contact our Customer Experience Team prior to purchase to confirm the Companion Card policy for the event you're wanting to attend.

You must hold a valid (government issued) Companion Card and the order must be under the name of the Companion Card holder. Never purchase a ticket for a companion prior to contacting us.

Accessibility seating: If you have accessibility requirements, contact us for more information prior to purchasing.

Oztix doesn't currently have gift vouchers available.

We offer several delivery methods. Available options may vary depending on the event.

eTicket (QR barcoded electronic tickets): This is a PDF attachment to your order confirmation email. SMS (QR barcoded electronic tickets): This is an SMS link sent to the number entered during the purchase process.

For both options, you can display the ticket QR barcode on your mobile phone or device. Just make sure you've turned up the brightness on your display.

It's fine to separate barcodes if people using the eTickets wish to arrive at different times. Ensure you have one barcode per person as each QR barcode is scanned as an individual ticket upon entry to the event.

Due to system process checks, tickets can take 15-30 minutes to send. Always check your junk or spam folder for ticket emails.

Registered post: Oztix will post your tickets to you via registered Australia Post. You'll receive a tracking number via email, please follow this manually as you won't receive any further automated updates. Upon delivery, a signature is required from a resident at that address to acknowledge receipt of the tickets. If no one is available to sign to receive the tickets, Australia Post will leave a card informing you that they unsuccessfully attempted to deliver to your address. The card will instruct you to collect from your local Australia Post office. The tickets will be addressed to the person who purchased the tickets, as such they'll be required to present valid photo ID at the post office, along with the card advising to collect the tickets. Registered Australia Post usually takes between 5 and 7 business days to arrive.

If you haven't received your tickets after 10 business days, enter the Australia Post tracking number (provided to you via email at the time of placing your order) via the Australia Post website, or call Australia Post on 13 13 18 ext 2 to enquire as to the location of your tickets.

To open the PDF attachment containing your eTickets you'll need Adobe Acrobat Reader or other PDF viewing software installed on your device.

If you need your eTicket or SMS resent, contact our Customer Experience Team, or call us on 1300 762 545.

Alternatively, door staff will be able to assist you with gaining entry - simply present photo ID matching the details on the order.

Unless specified, tickets purchased via Oztix aren't name specific. The details at the top of your ticket are for billing purposes only, these can't be changed. Simply forward the ticket on to the person attending. If you encounter any difficulties, contact our Customer Experience Team, or call us on 1300 762 545.

Once purchased, tickets are non-refundable and non-transferable except as outlined in our terms and conditions. Tickets must be treated like cash, if lost or stolen, we're unable to assist.

If an event is rescheduled, all ticketholders will receive an email containing the new event information as well as instructions to obtain a refund.

If an event is cancelled by the promoter, Oztix will notify all ticket holders via email. All orders will be automatically refunded back to the card used during the initial purchase process.

If you've purchased third party refund protection through Booking Protect you can contact Booking Protect.

If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, trading post or social media forum, Oztix won't object to your sale if the sell price is no more than the face value of the original ticket price (what you paid for the ticket).

The event promoter may however have a different policy when it comes to ticket resale and we urge you to review their terms and conditions, which may differ to the advice we give here.

We recommend reselling your tickets via the authorised and safe resale platform Tixel.

Oztix doesn't support tickets purchased via any third party, except for Tixel. Purchasing tickets from any other third party is discouraged and you do so at your own risk. Oztix accepts no responsibility for issues which arise as result of ticket purchases from any third parties. Oztix recommends you always purchase tickets from authorised ticket agents and not resellers. We can't verify the authenticity of tickets purchased via any other channel other than the Oztix ticketing system. We recommend reselling your tickets via Tixel, the authorised and safe resale platform.

To update your card details, contact our Customer Experience Team, or call us on 1300 762 545 prior to your next scheduled payment.

Age restrictions vary by event, so we encourage you to read the event information carefully before purchasing your tickets to determine if you're eligible to enter the event. Age restrictions are set by the event promoter, not the ticketing company.

Some events have special age restrictions (for example, 12+), which are explained wherever applicable, however the most common age restrictions are as follows:

18+: This event is for people who are aged 18 and over only. No ID, no entry.

All ages: This event is open to people of any age.

All ages licensed: The event is open to people of any age. There will however be licensed drinking areas within the venue where alcohol beverages will be permitted to be consumed. Should you wish to enter these areas, you'll need to present valid photo ID proving you're aged 18 or over. No ID, no entry into licensed areas.

Under 18: This event is for people under the age of 18. Anyone who is 18 or older won't be admitted. The rules for under 18 events do vary per venue and for some events guardians are permitted to attend with their children under 18. We encourage you to check with the venue for further clarification.

Under 18 - unless accompanied by a parent or guardian: A minor will only be granted entry if accompanied by a parent or guardian aged 18 or over. The rules for these events do vary per venue and for some events there are guidelines for who the minor can attend with. We encourage you to check with the venue for further clarification.

Each event promoter will have their own website. This is the best way to contact the event promoter. Oztix doesn't release contact details for event promoters.

If this information isn't available on the event page where you purchased your tickets, it's unknown to Oztix. The only information we're provided with is the time the doors open to start admitting people into the event. This information is visible during the ticket purchase process.

Each venue or event will have different rules relating to dress code. Oztix will display any dress code information provided to us on the first page of the purchase process. This information will give you a general understanding of any event or venue restrictions. Should you have a specific enquiry, we encourage you to contact the venue or event promoter for further information.

This varies at each event. As a standard rule, anything that may conceivably cause harm to another person won't be permitted into an event. Some events will allow food and drink; however, glass is never permitted. Refer to the event website for further information.

Yes, Oztix can assist with any event no matter how big or small. If you'd like to discuss your event, contact our Client Success team, email admin@oztix.com.au or phone us on 1300 469 849.